Privacy Policy

1. Introduction

Hashiro Tech ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect information when you use our platform.

By using our services, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Account Information

When you create an account or use our services, we collect:

• Email Address: Required for account notifications, security alerts, and service updates
• Discord ID and Username: If you authenticate via Discord OAuth
• Telegram ID and Username: If you authenticate via Telegram OAuth
• Display Name: Shown on your profile and in community features

2.2 Wallet Information

• Gonka Wallet Address (gonka1...): Used for distributing mining rewards and processing withdrawals
• USDT TRC20 Transaction Data: Transaction hashes and amounts for payment verification

2.3 Investment and Activity Data

• Investment amounts and pool participation details
• Mining rewards and vesting schedules
• Withdrawal requests and transaction history
• Pool preferences and settings

2.4 Technical Information

We automatically collect certain technical data:

• IP address and general location (country/region)
• Browser type and version
• Device information
• Access times and dates
• Pages viewed and actions taken on the platform
• Referring website addresses

2.5 Communication Data

• Support tickets and correspondence
• Feedback and survey responses
• Community interactions (Discord/Telegram)

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Delivery

• Authenticating your identity and managing your account
• Processing investments and tracking pool participation
• Calculating and distributing mining rewards
• Processing withdrawal requests
• Providing access to private Discord channels for pool participants

3.2 Communication

• Sending investment confirmations and payment instructions
• Notifying you about pool status changes and renewals
• Providing mining reports and reward updates
• Sending security alerts and platform updates
• Responding to support requests

3.3 Platform Improvement

• Analyzing usage patterns to improve user experience
• Identifying and fixing technical issues
• Developing new features and services
• Conducting research and analytics

3.4 Security and Fraud Prevention

• Detecting and preventing fraudulent activities
• Monitoring for suspicious account behavior
• Enforcing our Terms of Service
• Protecting against security threats

3.5 Legal Compliance

• Complying with applicable laws and regulations
• Responding to legal requests and court orders
• Enforcing our legal rights

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

4.1 Third-Party Services

We share limited data with third-party services necessary for platform operation:

• Discord: For OAuth authentication and managing server roles/permissions
• Telegram: For OAuth authentication
• TronGrid API: For verifying USDT TRC20 payments (transaction hashes only)
• Gonka Network: Your wallet address is publicly visible on Gonka blockchain as part of validator operations

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Requests from government authorities
• Investigations of potential violations of our Terms
• Protection of our rights, property, or safety

4.3 Business Transfers

If Hashiro Tech is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

4.4 Aggregated Data

We may share aggregated, anonymized data that does not identify you personally for research, marketing, or analytics purposes.

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Maintain records of your investments and rewards
• Comply with legal obligations (typically 7 years for financial records)
• Resolve disputes and enforce our agreements

Even after account deletion, we may retain certain information for legal compliance, fraud prevention, and backup purposes.

6. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All data transmissions use SSL/TLS encryption
• Access Controls: Limited employee access to personal data on a need-to-know basis
• Secure Storage: Data is stored on secure servers with regular backups
• Authentication: JWT tokens for secure session management
• Monitoring: Continuous monitoring for security threats and unauthorized access

7. Your Privacy Rights

Depending on your location, you may have the following rights:

7.1 Access and Portability

• Request a copy of the personal data we hold about you
• Receive your data in a portable format

7.2 Correction

• Update or correct inaccurate personal information
• You can update most information directly in your dashboard

7.3 Deletion

• Request deletion of your personal data
• Note: We may retain certain data for legal compliance and fraud prevention
• Active investments cannot be deleted until completed or refunded

7.4 Restriction and Objection

• Object to certain data processing activities
• Request restriction of data processing in specific cases

7.5 Withdraw Consent

• Withdraw consent for data processing (where consent is the legal basis)
• Note: Withdrawing consent may limit your ability to use certain features

To exercise these rights, contact us at:

• Telegram: @hashiro_support
• Discord: Hashiro Discord

8. Cookies and Tracking

We use cookies and similar technologies to:

• Essential Cookies: Required for authentication and platform functionality
• Performance Cookies: Help us understand how users interact with our platform
• Functional Cookies: Remember your preferences and settings

You can control cookies through your browser settings, but disabling certain cookies may limit platform functionality.

9. International Data Transfers

Our platform may be accessed globally. Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws.

By using our services, you consent to the transfer of your information to countries where we operate, including countries that may not provide the same level of data protection as your home country.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have collected information from a child under 18, we will delete it promptly.

If you believe a child has provided us with personal information, please contact us immediately.

11. Third-Party Links

Our platform may contain links to external websites, including:

• Gonka Network explorer and documentation
• Blockchain explorers (Tronscan for USDT payments)
• Community platforms (Discord, Telegram)
• Social media

We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies.

12. Blockchain Transparency

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Changes will be effective upon posting to this page with an updated "Last Updated" date.

For significant changes, we will notify you through:

• Email to your registered address
• Platform notifications
• Announcements in our community channels

Your continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

15. Data Protection Officer

For privacy-related inquiries or to exercise your data protection rights, you can contact our support team through the channels listed above.